Close the Gap Pack: Performance Improvement and Knowledge Management Bundle

Three tools for L&D practitioners, managers, and HR professionals who need to diagnose performance problems, design the right intervention, and capture critical knowledge before it is lost.

Performance problems are rarely what they appear to be at first. The gap between what people are doing and what they should be doing almost always has a cause that training alone cannot fix.

The Close the Gap collection is built around that problem. Three guides for diagnosing what is actually happening, deciding what will actually help, and making sure the knowledge does not disappear when people do.

• Performance Gap Diagnostic: How to identify what is actually causing a performance problem before designing any solution. Covers six root causes, a structured diagnostic tool, and how to present findings to a stakeholder who expected training.

• Non-Training Interventions Guide: What to do when training is not the answer. Six intervention categories with decision frameworks, worked examples, and guidance on making the case and sustaining the change.

• Knowledge Transfer Template: How to capture what people know before they leave. Four capture strategies, a complete eight-section template, and a fully worked example.

Suitable for L&D practitioners, managers, and HR professionals.

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